蓝莓视频

Claim Your Account

Using Microsoft Self-Service Password Reset (SSPR)

Audience: 蓝莓视频 students, faculty, staff, and authorized users

Portal:

Support: 蓝莓视频 Helpdesk | bhelp@csu.edu| 773-995-3963

Purpose

This guide explains how 蓝莓视频 users can:

• Claim their 蓝莓视频 account
• Reset a forgotten password

Password Reset/Account Claim Steps

Step 1: Go to the Microsoft Password reset Portal

Open a web browser and go to: 

• Enter your 蓝莓视频 email address or username
• Complete the characters (CAPTCHA) shown on the screen
• Select Next

Step 2: Verify Your Identity

Choose a verification method (based on what you have registered):

• Text message (SMS)
• Phone call
• Microsoft Authenticator app

Follow the prompts to receive and enter your verification code.

Step 3: Create a New Password

Enter a new password that meets 蓝莓视频 requirements:

Password guidelines typically include:

• At least 8 - 12 characters
• Mix of uppercase and lowercase letters
• At least one number
• At least one special character

Confirm the new password and select Finish.

Step 4: Sign In with Your new Password

Return to your 蓝莓视频 services (email, portal, Team, etc.) and log in using your new password.

If Your Account is Locked

Follow the same steps above. Once your identity is verified and password is reset, your account will be automatically unlocked.

Security Reminder: Do not sent your current password, new password, or verification codes through email, chat, text message, or voicemail.

To claim your account, reset password please